Written by Ms. Lila Kirkeby of the Washington State Patrols’ Strategic Planning and Accountability, Technical Services Bureau.
“Chief Batiste is pleased to announce the first Washington State Patrol (WSP) Lean Developmental Job Assignment Program class graduated on August 11, 2016. 18 WSP personnel completed 58 classroom hours of Lean training and were awarded Certificates of Completion by Technical Services Bureau Assistance Chief Marc Lamoreaux and Investigative Services Assistant Chief Randy Drake.
Lean is an improvement methodology based on customer-centric definition of value, and providing that value in the most effective way possible, through a combination of elimination of waste and a motivated and engaged workforce.
Each participant demonstrated both leadership and outstanding participation. They will now be assisting management with teaching WSP Lean classes, serving as resources to other participants in areas where they have become proficient, and are committed to engaging in the monthly Results Washington Community of Practice events.
Every employee is a critical member of a team committed to earning the trust and confidence of the public. WSP is proud of our new graduates and would like to thank the Department of Social and Health Services for their continued support in developing this program.
Some of WSP’s Lean Improvement projects to date include:
- The Washington State Patrol Marysville Crime Laboratory increased efficiency by 26% after improving the process of forensic DNA testing. The process improvements resulted in the highest case output in the lab’s history. The number of completed requests increased from 436 to 550 requests.
- The Washington State Patrol Commercial Vehicle Enforcement Division increased the average time for investigating complaints by Registered Tow Truck Operators, Scrap Processors, Hulk Haulers, and Wrecker businesses from 15 plus days to an immediate automated response and final response within 10 days.”